Performance Dashboard

Direct CAC = 0.65 × paid-ad cost per enrollee + 0.35 × affiliate CAC + sales/admissions cost per enrollee

Lead-to-enroll CvR = application completion rate × admission rate × enrollment yield ÷ 10,000

ARPL = average tuition billed per learner × collection rate × (1 − scholarship / discount rate)

Paid learner retention = 0.6 × monthly continuation rate + 0.4 × course-to-course continuation

Academic CRC = faculty cost per learner + (grading hours per 100 submissions ÷ 100) × submissions per learner × academic hourly rate

Support CRC = (tickets per 100 learners ÷ 100) × (1 − deflection rate) × cost per ticket + advising staff cost ÷ caseload

Tech CRC = license + cloud/hosting + integration maintenance + downtime incident cost, all per active learner

Automation rate = 0.5 × AI-handled support share + 0.5 × automated report rate − 2 × manual data-entry steps

Active learner rate = 0.55 × weekly active + 0.25 × on-time submission + 0.20 × required content interaction

Learning gain (points) = 0.20 × assessment mastery rate + 0.10 × rubric performance − 6

Median time-to-completion = 45 baseline days + 0.6 × (100 − on-schedule completion) + 0.5 × retake cycle time

Career outcomes rate = in-field placement + 0.20 × employer-project evidence + 0.05 × career service engagement

Early-alert precision = 100% − false-positive rate

Time-to-insight = 6 + 1.6 × (100 − data completeness) + 0.35 × (100 − report automation) + 0.5 × data latency

Availability = 100% − (critical incidents × MTTR × 0.2 impact factor) ÷ scheduled service minutes

Priority workflow coverage = 100% − 6 × manual handoffs − 4 × duplicate data-entry steps